9 April 2018
1.The Book Stork
The Book Stork (ABN: 16503302528) is an online children’s book subscription service. The Book Stork (referred to in this policy as we, us and The Book Stork) is committed to managing your information in a secure and responsible manner and in accordance with the Privacy Act 1988 (Cth). This policy sets out the way in which The Book Stork collects, uses and discloses personal information and also explains your rights and how to contact us.
2.Your Personal Information
2.1 In the course of its operations, The Book Stork may collect, use and disclose the personal information of it’s customers for the purpose of managing accounts and marketing, and as further described in the remainder of this Policy. In each case, the precise nature of the collection, use and disclosure of personal information by The Book Stork depends on the services you request and receive from, and your interaction with The Book Stork.
2.2 The types of personal information held by The Book Stork may include your name, address, phone numbers, email address, date of birth, gender, occupation and social media details. Depending on the services you receive from The Book Stork, we may also collect and hold details of about your purchase history, as well as your credit card information, and details of the items ordered or purchased from The Book Stork.
2.3 In certain circumstances, The Book Stork may collect information about your health or other sensitive information about you (for example, information about your racial or ethnic origin or information about your physical health).
2.4 In addition, The Book Stork may use de-identified information and other sensitive information to carry out research. De-identified information is information, which has been aggregated or otherwise de-identified so that it cannot be used to identify you or any other individual.
2.5 When you provide The Book Stork with personal information, this Policy will apply to the manner in which the information is collected, used, disclosed and stored by The Book Stork. If you chose not to provide certain personal information, The Book Stork may not be able to communicate with you. It may also affect The Book Stork ‘s ability to provide you with the products and services you require.
3. Collecting Your Personal Information
3.1 Personal information about you may be collected by The Book Stork from you or from a third party. The Book Stork uses forms, online portals and other electronic or paper correspondence to collect this information.
3.2 For example, The Book Stork may collect personal information from you:
(a) via The Book Stork Sites;
(b) when you provide it to The Book Stork by filling in forms approved by The Book Stork from time to time;
(c) when you contact The Book Stork
(d) when you engage with The Book Stork via social media;
(e) when you subscribe to receive The Book Stork ‘s related newsletters or other information; or
(f) when you enter a competition that involves or is, being conducted by, or on behalf of, The Book Stork.
4. Using Your Personal Information
4.1 The Book Stork may use the personal information collected about you in a variety of ways, including:
(a) to verify your identity;
(b) to organise, conduct and promote The Book Stork programs;
(c) to develop programs, activities, events, products and services relating to the The Book Stork;
(d) to provide you with information about our products and services;
(e) to carry out market research and surveys;
(f) to contact you if you win a prize in a competition you have entered and to send the prize to you; and
(g) any use that is reasonably apparent at the time the information is collected.
4.2 The Book Stork may also use the personal information collected about you:
(a) to administer, manage and improve The Book Stork Sites
(b) to ensure that content from The Book Stork is presented in the most effective manner for you and for your computer;
(c) to allow you to participate in interactive features of a Book Stork Site, when you choose to do so;
(d) for direct marketing communications from The Book Stork in relation to products, services and special offers made available by The Book Stork. You will be able to opt-out of direct marketing at any time if you so choose, by utilising the unsubscribe feature on electronic marketing communications, or in the case of other direct marketing materials by contacting The Book Stork Privacy Officer in accordance with section 10 below;
(e) any use that is reasonably apparent at the time the information is collected.
5. Disclosing Your Personal Information
5.1 The Book Stork may also share your personal information with third parties in relation to the operation of The Book Stork’s business including:
(a) related bodies corporate;
(b) The Book Stork professional advisors, including our accountants, auditors and lawyers;
(c) as required or authorised by law or where we have a public duty to do so, including for purposes of safety and security;
(e) where you have consented to your personal information being disclosed to others;
6. Sites, Cookies and Other Technologies
6.1 If you visit a Book Stork Site, The Book Stork may record information such as your Internet Protocol (IP) address, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, The Book Stork Site pages accessed and any information downloaded. This information is used for statistical, reporting and website administration and maintenance purposes, including identifying usage trends, to track users’ movements around The Book Stork Sites and to gather demographic information about The Book Stork users collectively.
6.2 Like many other websites, The Book Stork Sites may use ‘cookies’ from time to time. A cookie is a piece of information that allows us to identify and interact more effectively with your device. The cookie helps The Book Stork to maintain the continuity of your browsing session and remember your details and preferences when you return. You can configure your web browser software to reject cookies however some parts of our website may not have full functionality in that case.
6.3 When we send you emails or other electronic messages, The Book Stork may record where you open the message and click on particular links. This helps us to better understand what information is of interest to you.
7. Protecting Your Personal Information
7.1 The Book Stork takes the security of personal information seriously. The Book Stork has appointed a Privacy Officer to oversee The Book Stork’s management of personal information in accordance with this Policy and the Privacy Act 1988 (Cth).
7.2 The Book Stork takes reasonable steps to protect the security and privacy of your personal information. The Book Stork has directed its staff that personal information must be dealt with in accordance with this Policy and kept secure from unauthorised access or disclosure.
7.3 If you are considering sending us any other personal information through a Book Stork Site or other electronic means, please be aware that the information may be insecure in transit, particularly where no encryption is used (e.g. email, standard HTTP). Any transmission is therefore at your own risk. Once The Book Stork has received your personal information, The Book Stork will take reasonable steps to protect all personal information within its direct control from unauthorised access.
7.4 Where The Book Stork has given you (or where you have chosen) a password which enables you to access certain parts of a Book Stork Site, you are responsible for keeping this password confidential. The Book Stork suggests that you do not share the password with anyone and to change it regularly.
8. Disclosing Your Personal Information Abroad
8.1 The Book Stork will store personal information on data servers that are controlled by The Book Stork and are located within the geographical borders of Australia where reasonably possible. However, in some circumstances the personal information that The Book Stork collects may be disclosed to certain recipients, and stored at certain destinations, located outside Australia from time to time. For example, your personal information may be transferred outside of Australia if any of The Book Stork’s servers from time to time are located outside Australia or if one of The Book Stork’s service providers or suppliers is located in a country outside Australia. The Book Stork may also disclose your personal information outside of Australia in accordance with section 5 (Disclosing Your Personal Information).
8.2 In all cases, by providing your personal information to us or using our services, you consent to the disclosure of your personal information outside Australia as set out in this Policy, and acknowledge that The Book Stork is not required to ensure that overseas recipients handle your personal information in compliance with Australian privacy law. However, where practicable in the circumstances, The Book Stork will take reasonable steps to ensure that overseas recipients use and disclose such personal information in a manner consistent with this Policy. You may have rights to enforce such parties' compliance with applicable data protection laws, but you may not have recourse against those parties under the Privacy Act 1988 (Cth) in relation to how those parties treat your personal information.
9. Access to and Correction of Your Personal Information
9.1 The Book Stork takes all reasonable precautions to ensure the personal information that The Book Stork collects, uses and discloses is accurate, complete and up-to-date. However, the accuracy of that information depends on the information you provide. The Book Stork recommends that you let us know if there are any errors in your personal information and keep us up-to-date with changes to your personal information such as your contact details.
9.2 You have the right to access the personal information we hold about you, and can request the correction of your personal data if it is inaccurate, incomplete or out of date. If you would like to do so, please contact the The Book Stork Privacy Officer to submit an enquiry to access the personal information The Book Stork holds about you.
10. Opting Out of Direct Marketing Communications
You can opt out of receiving further messages or communications from The Book Stork at any time by following the unsubscribe instructions in the message sent to you. If you wish to unsubscribe from communications The Book Stork send you, you can also send an email to firstname.lastname@example.org
11. Changes To This Policy
We may modify, alter or otherwise update this Policy at any time by publishing the new version of the Policy on The Book Stork Sites. We will indicate any changes by updating the date of this Policy. If you have any questions about this Policy, please contact The Book Stork Privacy Officer using the details below.
12. Contacting The Book Stork Privacy Officer and Making Complaints
12.1 You may contact The Book Stork Privacy Officer by writing to email@example.com
12.2 You may complain about our collection, use or disclosure of your personal information by contacting The Book Stork Privacy Officer using the contact details above with your full name and contact details, together with a detailed description of the complaint. We will respond to your complaint within a reasonable period of time and inform you of the next steps we will take in dealing with your complaint. If we are unable to resolve your complaint, we will inform you of the steps available to you in those circumstances.